1. #1
    Unregistered

    My HTC Sensation XE Phone’s screen turns On/off automatically

    I have a HTC Sensation XE phone. When someone calls me then my phone’s screen is turn off automatically, and I cannot see who is calling me? Same this is repeated when I call to somebody. How can I handle this problem? Can you give me solution?

  2. #2
    avikiit avikiit is on a distinguished road
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    Re: My HTC Sensation XE Phone’s screen turns On/off automatically

    The problem is occurring due to the virus attack on your Phone but you may solve the problem very easily..
    You have to follow the procedure furnished below,,
    I'm here for your solution..
    SOLUTIONS:

    **You have to install Antivirus in Android Phone


    **You have to give scan your Phone Memory and SD card, daily..


    **Give the scan daily..

    **Download the antivirus from Google Play store..


    **Make your Antivirus updated, daily.


    **I will suggest to install Quick Heal or Kaspersky


    **Thus you can protect your Phone..

    Thats the way to protect your Phone, Hope you get your solution.
    ..
    Thanking you for posting here..
    DEMO:


  3. #3
    abhijeet2015 abhijeet2015 is on a distinguished road
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    Re: My HTC Sensation XE Phone’s screen turns On/off automatically

    Hi.........................,


    Suggestions ----------->
    * You need to connect your device to PC.
    * Now you need to have the PC companion CD from the HTC website.
    * Now install that software and then restart the device.
    * Now connect the device to PC and click on software update.
    * If updates are available then update it, and then restart the device.
    * Update to the latest software in device is highly needed.
    * You need fast net connection for this update.
    * Do not download any software from any unsafe site.
    * Make sure that device is free from virus status.

    Thanks
    Abhijeet

  4. #4
    chandan gupta chandan gupta is on a distinguished road
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    Re: My HTC Sensation XE Phone’s screen turns On/off automatically

    dear friend;

    follow the below instructions after that i hope your problem Will be solved.....

    * Mark sure that your battery performance is not poor.. if poor then change the battery....

    * uninstall unnecessary application... always try to install minimum application....


    * stops background application...

    * don't run more the one application together....

    * scan your phone by trusted antivirus application and after scanning delete the virus files....

    after doing as above your problem not solved then this is a hardware issue ...


    so i Will suggest you to go your nearest service center and him about your problem , they Will solve your problem.....


    best of luck.........+C

  5. #5
    avikiit avikiit is on a distinguished road
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    Re: My HTC Sensation XE Phone’s screen turns On/off automatically

    Hello.
    The problem is occurring due to the virus attack on your Phone.. You need to scan the device to solve the problem.
    And you may do this very easily.. You have to follow the procedure furnished below..
    PROCEDURE:
    **You have to install Antivirus in your OS.

    **You have to give scan your Phone Memory and SD card..


    **Give the scan daily..

    **You can connect your Ph to PC and can also give the scan
    ..

    Thus you can delete the virus and solve your problem..
    DEMO:
    <strong>
    Thanking you for posting in this forum..

  6. #6
    AASHISH SAINI AASHISH SAINI is on a distinguished road
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    Re: My HTC Sensation XE Phone’s screen turns On/off automatically

    My dear friend when you receive any call or call any other user then it is the feature of your phone to turn off the screen.This happens due to the sensors on your phone.And it happens only when you bring the phone near your ears.Otherwise the screen will remain on.But if the problem is more then that then, i suggest that you perform a factory reset on your phone.Here is how you will do that,,

    1//. First of all you will need to go to the main menu.

    2//. Then you have to go to the Settings from there.

    3//. Then you should tap on the option of Privacy settings.

    4//. There you will find the option for Back up and Reset.

    5//. Tap on that option and give permissions.

    6//. Wait for some time till the phone gets restarted.

    And after that your problem will be solved.
    Good luck!!!

  7. #7
    G.Karthick G.Karthick is on a distinguished road
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    Re: My HTC Sensation XE Phone’s screen turns On/off automatically

    All you need to do the following
    1.Go to menu
    2.Select settings
    3.Click privacy
    4.Choose factory reset option
    5.But before resetting,you need to take backup of all data,as resetting will lose the data
    6.Now scan the device using standard anti virus to get rid off the virus present in the device
    7.If that also not solving the problem then you need to go to service center as the problem will be solved for sure
    8.thats it


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